Delivery Information
DUBLIN DELIVERY
Your chocolates should be delivered within 2 to 3 working days to most parts of the county. Delivery is not available Saturday, Sunday or public holidays.
As we work with third party couriers, we take no liability for any consequential loss or other loss arising from delivery not being made within the time frames listed above.
Please make sure that you provide a full delivery address including EIRCODE and the recipients phone number when placing your order.
IRELAND DELIVERY (EX NI)
Your chocolates should be delivered within 2 to 3 working days to most parts of the county. Delivery is not available Saturday, Sunday or public holidays.
As we work with third party couriers, we take no liability for any consequential loss or other loss arising from delivery not being made within the time frames listed above.
Please make sure that you provide a full delivery address including EIRCODE and the recipients phone number when placing your order.
NORTHERN IRELAND DELIVERY
Your chocolates should be delivered within 2 to 3 working days. Once dispatched you will receive an e-mail with a tracking number.
Delivery is not available Saturday, Sunday or Public or Bank Holidays.
As we work with third party couriers, we take no liability for any consequential loss or other loss arising from delivery not been made within the timeframes listed above.
Please make sure that you provide a full delivery address with POSTCODE and the recipients phone number when placing your order.
Great news! NI deliveries aren't in scope for UK customs tax.
Meaning you only have to pay our standard delivery rates.
UK DELIVERY (EX NI)
We will deliver your delicious chocolates to all areas of the UK.
Your chocolates should be delivered within 3 to 7 working days, but please allow for delays with the exceptional circumstances that everyone is operating under, so it may take longer.
The delivery rate is per order, and is the same rate.
Delivery is not available Saturday or Sunday.
As we work with third party couriers, we take no liability for any consequential loss or other loss arising from delivery not been made within the timeframes listed above.
Please make sure that you provide a full delivery address including, if relevant, the POSTCODE, and the recipients phone number when placing your order.
CUSTOMS VAT/TAX
Those items for delivery to countries or regions outside of the EU may be subject to taxes on completion of shipment, or border taxes, customs duties and fees levied in the country of importation ("Import Fees"). The recipient of the delivery is the importer of record in the country of importation and is responsible for all Import Fees, where these are applicable.
EUROPE DELIVERY
We will deliver your delicious chocolates to all areas of Europe.
Your chocolate should be delivered within 6 working days, but please allow for delays with the exceptional circumstances that everyone is operating under..
The delivery rate is per hamper, and is the same rate.
Delivery is not available Saturday or Sunday.
As we work with third party couriers, we take no liability for any consequential loss or other loss arising from delivery not been made within the timeframes listed above.
Please make sure that you provide a full delivery address including, if relevant, the POSTCODE, and the recipients phone number when placing your order.
PICK YOUR DELIVERY DATE
If you need a Special Delivery Date, please add a note in your order form.
Unfortunately, we cannot guarantee delivery at a specific time.
EMAIL ORDER TRACKING
In order to facilitate Order Tracking, please remember to submit your Email address in the order form.
To ensure successful delivery, please ensure that the recipient will be at home to receive their chocolates!
RE-DELIVERY
If there was an attempted delivery by our courier company you will be able to re-organise delivery via the text message or email you would have received from DPD. Please Note; this is free of charge and you will never be asked for payment.
REFUND POLICY
Thank you for shopping with 101Chocolates.ie. We take great pride in delivering fresh, premium chocolates. If you are not completely satisfied with your purchase, our refund policy outlines your rights under Irish Consumer Law.
1. CANCELLATIONS & CHANGE OF MIND
Under the Consumer Rights Act 2022, you have the right to cancel your order within 14 days of receiving your item.
- Due to health, hygiene, and food safety regulations, returned chocolates must be unopened, in their original sealed packaging, and in resalable condition.
- Custom-made orders (such as custom "Build Your Own" boxes or personalized gift cards) are non-refundable unless faulty.
- Return postage costs for change-of-mind returns are the responsibility of the customer.
2. DAMAGED OR FAULTY GOODS
If your chocolate package arrives damaged, melted, or incorrect:
- Please notify us within 48 hours of delivery at hello@101chocolates.ie with your order number and photo evidence of the issue.
- If verified, we will offer a free replacement or a full refund including shipping fees.
3. REFUND PROCESS
Once your return is received and inspected, your refund will be processed to your original payment method within 14 business days.